Shipping policy

Shipping Policy

Our store offers a wide range of bold apparel and underwear, designed to help you express your unique style. With our base in New Zealand, our mission is to make sexy underwear and apparel more accessible to everyone.

We ship to New Zealand, Australia, United States, United Kingdom, Canada, plus select European countries.

All orders are shipped directly from our supplier's warehouse. We endeavor to dispatch all orders within 2-5 business days after they have been placed. Following dispatch, the delivery time will vary based on your location and the specific shipping method selected. We strive to ensure that every order reaches our customers in a timely manner, and we appreciate your patience during the processing period.

Please note that during peak periods or special promotions, dispatch times may be slightly longer due to increased order volumes. We always work hard to minimize any delays and keep you informed of your order status. For the most up-to-date information on your order's progress, you can use the tracking information provided in your shipment confirmation email.

We recommend checking your email and tracking regularly for any updates or notifications regarding your order. If there are any unforeseen delays or issues, we'll do our best to reach out by email, but we can't guarantee we'll contact you in every case, so please keep an eye on your tracking.

Free Standard Shipping - Delivery within 6-15 business days. Includes tracking.

Notifications

We may occasionally reach out about parcels that are waiting to be collected or where a delivery attempt has failed, but we can't guarantee we'll do so every time. It's your responsibility to monitor your tracking and, where available, set up delivery notifications directly with your country's local courier. This is the most reliable way to stay updated and avoid missed collections or returned parcels.

InPost Lockers (UK)

Some shipments to UK addresses are delivered via InPost Locker services rather than directly to your door. If your parcel is sent to an InPost Locker, it is your responsibility to collect it from the designated locker within the timeframe specified by InPost. Please ensure you check your email and tracking notifications carefully so you don't miss the collection window. Parcels not collected within the InPost holding period may be returned to the sender, and additional charges may apply for redelivery.

Returned to Sender / Non-Delivered Orders

Sometimes a parcel can't be delivered and is returned to sender. How we handle it depends on what caused the failed delivery.

If the delivery couldn't be completed for reasons on your side, for example an incorrect or incomplete address entered at checkout, a refused delivery, a parcel left uncollected at a locker or pickup point, or repeated failed delivery attempts where collection or redelivery wasn't arranged, we're unable to take responsibility for the parcel once it's on its way back. Returned items don't always make it back to our warehouse, and we have no control over whether or when a carrier returns them. If the parcel does reach us, we may be able to arrange a redelivery; this will incur an additional shipping fee (depending on the local carrier's charges), confirmed with you before we re-dispatch. Where the parcel doesn't reach us, we're unable to offer a refund or replacement.

If the delivery failed because of an error on our end, for example a labelling or address mistake we made, or the wrong item being sent, we'll put it right at no cost to you, whether that's a reship or a refund.

Nothing in this policy limits or excludes any rights or remedies you may have under the New Zealand Consumer Guarantees Act, the Australian Consumer Law, or other mandatory consumer protections that apply where you live.

Split Shipments

Depending on the availability of stock and the specifics of your order from various suppliers, your items may be shipped in multiple packages.

Delayed Shipments

While we aim to dispatch orders promptly, there are certain situations that may cause a delay in shipment:

• Address Error: Delays can occur if the provided address is incorrect or incomplete, preventing us from generating a consignment label.
• Stock Error: Occasionally, our store system may allow orders for items that are actually out of stock.
• Supplier Delay: External factors beyond our control with our suppliers, such as awaiting stock arrival, heightened demand, or holiday periods, can lead to delays.
• Quality Control: If an item reaches our warehouse in a condition that doesn't meet our standards and necessitates a re-order, this can also delay shipment.

Track Your Order

Once you place your order, you will receive a confirmation email confirming its receipt. Then, when your order is dispatched from our warehouse, you will receive a second email providing you with the tracking information for your shipment.