Shipping policy

Shipping Policy

Our store offers a wide range of bold apparel and underwear, designed to help you express your unique style. With our base in New Zealand, our mission is to make sexy underwear and apparel more accessible to everyone.

We ship to New Zealand, Australia, United States, United Kingdom, Canada, plus select European countries.

All orders are shipped directly from our supplier's warehouse. We endeavor to dispatch all orders within 2-5 business days after they have been placed. Following the dispatch, the delivery time will vary based on your location and the specific shipping method selected. We strive to ensure that every order reaches our customers in a timely manner, and we appreciate your patience during the processing period.

Please note that during peak periods or special promotions, dispatch times may be slightly longer due to increased order volumes. We always work hard to minimize any delays and keep you informed of your order status. For the most up-to-date information on your order's progress, you can use the tracking information provided in your shipment confirmation email.

We also recommend checking your email regularly for any updates or notifications regarding your order. If there are any unforeseen delays or issues with your order, we will contact you directly through email to provide assistance and next steps. Your satisfaction is our top priority, and we are committed to delivering your order as swiftly and efficiently as possible.

Free Standard Shipping - Delivery within 6-15 business days. Includes tracking.

InPost Lockers (UK)

Some shipments to UK addresses are delivered via InPost Locker services rather than directly to your door. If your parcel is sent to an InPost Locker - it is your responsibility to collect the parcel from the designated locker within the timeframe specified by InPost. Please ensure you check your email and tracking notifications carefully so you don't miss the collection window. Parcels not collected within the InPost holding period may be returned to the sender, and additional charges may apply for redelivery.

Non-Delivered Orders

If your order is returned to us as non-delivered (for example, due to a failed delivery attempt, uncollected locker parcel, incorrect address, or refused delivery), we will contact you by email to arrange redelivery. Please respond promptly to any communication from us regarding non-delivered parcels. If we do not receive a reply within 3 days of our initial contact, the parcel may be discarded and no refund will be issued. Redelivery may incur additional shipping charges, which will be communicated to you before dispatch.

Split Shipments

Depending on the availability of stock and the specifics of your order from various suppliers, your items may be shipped in multiple packages.

Delayed Shipments

While we aim to dispatch orders promptly, there are certain situations that may cause a delay in shipment:

• Address Error: Delays can occur if the provided address is incorrect or incomplete, preventing us from generating a consignment label.
• Stock Error: Occasionally, our store system may allow orders for items that are actually out of stock.
• Supplier Delay: External factors beyond our control with our suppliers, such as awaiting stock arrival, heightened demand, or holiday periods, can lead to delays.
• Quality Control: If an item reaches our warehouse in a condition that doesn't meet our standards and necessitates a re-order, this can also delay shipment.

Track Your Order

Once you place your order, you will receive a confirmation email confirming its receipt. Then, when your order is dispatched from our warehouse, you will receive a second email providing you with the tracking information for your shipment.